Barbara Gago envisions a completely different business environment to evolve by the next decade. She sees email being dead on a business network and being replaced with instant communication and video communication on enterprise social networks.
She sees more people working at home on their computers, making an office environment unnecessary. I can go along with that. I can also understand that a company CEO or manager might want to communicate by video with employees rather than calling everyone to be physically at a meeting. That saves time and energy for everyone involved.
What I’d personally find difficult is the instantaneous nature of this proposed network communication. If it doesn’t come by email, how does it come? Instant messaging? Will it be a constant barrage of dings on the computer screen as different people in the organization decide they have something important to say that must be said immediately? I can’t see all those interruptions encouraging productivity, since they break concentration as employees try to perform tasks. Nothing makes me crazier now when I’m trying to write or calculate or work in Quickbooks than hearing a ringing phone (that’s probably a sales person) or the ding of someone instant messaging me just to say “Hi.”
Another thing I don’t like about instant communication is that it allows little time to think over what one will say before sending or responding to the message. I’m guessing much will be said that would not be said if one had to walk to someone’s desk to say it, or even make a call. Each of us thinks what we have to say is important. The question I have is whether it’s all important enough to interrupt someone with, or whether it could wait until that someone is ready to check email during the next hour. Everything important is not necessarily urgent.
What do you think?